View our rate chart to see the cost of monthly and annual lease options. When you exit the highway you will hear four beeps to indicate a successful recording of your trip. If your transponder does not beep, that is okay.
As long as your plate and transponder belong to the same account and you mount your transponder 5 to 10 cm from the top of your windshield, no action is required. Customers must not share a transponder between vehicles. Instead, please lease a separate transponder for each vehicle that you plan to use on the toll highway. Click here to lease an additional transponder online. If you get a new car or licence plate, please update your ETR account details and ensure that your transponder is mounted correctly.
Still have questions about Transponders? For a complete copyright and license statement please refer to our Terms of Use. About Halton Information Providers. Halton Information Providers HIP holds the intellectual property rights for the information on this site. This makes it hard to take account of every single error without outside help.
On top of that, fleet managers already have a huge array of responsibilities to deal with, from making sure operations run smoothly, to keeping drivers happy, to reducing fleet costs. So if you add dealing with toll billing issues to all of that, the workload becomes almost unmanageable. In addition, fleet managers might not even know how to spot or sort out these incorrect charges.
The challenge is real. This is a common error with trucks in particular, but can also affect light passenger vehicles. The overhead ETR gantry scans the dimensions of your vehicle as it enters the highway. It gages the vehicle type, combined with the class of transponder if one is in the vehicle to determine the vehicle class: light, heavy single, or heavy multiple. Unfortunately, this system can end up marking vehicle types wrong, resulting in the wrong per kilometer charge.
For example, a Ford F pickup truck should be classified as a "light vehicle". Instead, the system may call it a "heavy single". A camera charge is billed when there is not a transponder in the vehicle. Under the Highway Traffic Act, it's mandatory for heavy vehicles to have a functioning transponder. Trips where the vehicle has a transponder, but there is not sufficient trip history to apply a calculated trip. Trips where the entry or exit of a heavy vehicle is not captured by our systems will have one of following toll calculations applied, in addition to the Trip Toll.
Our all-electronic systems record over million roadside transactions per year. System billing errors are very rare. To minimize errors, ETR maintains certification by the ISO International Organization for Standardization and also has a continuous improvement and audit process to assist in the identification of errors.
In addition, customers have access to a multi-level resolution system to have errors addressed. By proceeding you will be leaving the Highway website and will be redirected to the selected content, the Highway site will remain open in another tab on your browser.
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